You can send your inquiry via email: sales@buyhotellinen.com or contact us via Toll Free Number: +1-844-90-LINEN (54636).

All of our transactions are processed via branded e-commerce platforms and processing companies. The credit card input pages are secured by SSL and use the high level of encryption and security layer is implemented to ensure that your order is processed safely and securely. We also provide option to process your transaction via PayPal.

Please send us an email: sales@buyhotellinen.com to inform us about the changes you like to make in the order. We will work with you to ensure that your order changes are processed and validated from you before the order processing is completed and your order is shipped.

You can print your order receipt when your order is submitted. You can also request your invoice vie email: sales@buyhotellinen.com

The order is processed immediately on-line after payment is processed. Our operations team complete the shipment of your order between 3 to 5 business days.

Our normal shipping duration is 3 to 5 business days. 80% of our orders are shipped within 3 business days.

At the end of order processing an order confirmation Number. You will also receive an email confirmation.

All of our products are warehoused locally in our warehouse located in GTA, Ontario.

We use a combination of trucking and courier companies. Each shipment is carefully evaluated to select the most appropriate shipping company. Generally large orders are shipped through trucking companies.

You will receive an email confirmation when the order is shipped.

Our business hours are 9:00 AM – 3:00 PM (Monday – Friday).

Urgent order processing option is available upon request. There may be a premium processing charge that may apply.

We do accept returns. Our return policy is listed on the Terms & Conditions page.

Same day shipping is available. A premium processing charge will apply.

The products are shipped from our warehouse in GTA. Our shipping process takes between 3 to 5 business days. 80% of our orders are shipped within 3 business days. It takes from 2 to 7 business days for shipping companies to deliver goods to our customers. GTA shipments are delivered next day. Shipment to our western customers (SK, AB, and BC) take between 5 to 7 days.

An email confirmation is sent to our customers with the shipment tracking number. If there is further assistance required we will work with the shipping company to ensure that your order is delivered as per your expectations.

We accept Visa, Master Card, and PayPal.