INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I contact customer service?

You can send your inquiry via email: sales@buyhotellinen.com 

Are your transactions safe & secure?

All of our transactions are processed via branded e-commerce platforms and processing companies. The credit card input pages are secured by SSL and use the high level of encryption and security layer is implemented to ensure that your order is processed safely and securely. We also provide option to process your transaction via PayPal.

What do I do to add more items or change my order?

Please send us an email: Sales@buyhotellinen.com to inform us about the changes you like to make in the order. We will work with you to ensure that your order changes are processed and validated from you before the order processing is completed and your order is shipped.

How can I obtain an official invoice for tax purposes?

You can print your order receipt when your order is submitted. You can also request your invoice vie email: sales@buyhotellinen.com

What are your business hours to contact customer support?

Our business hours are 9:00 AM – 3:00 PM (Monday – Friday).

What is your average duration to ship the orders from your warehouse?

Our normal shipping duration is 3 to 5 business days. 80% of our orders are shipped within 3 business days.

Feel Free To Contact Us

CONTACT US FOR ANY QUESTIONS