Our Store Return Policy

We sell wholesale hospitality & hotel products online. Our product line includes wholesale bed linen for hotels, hotel towels, hotel pillows, hospitality soaps & shampoo, and many discounted hotel linen items. We are fully committed to customer satisfaction and offer flexible refund and return policies.

• Returns are accepted within 7 days of the receipt of goods if the merchandise is not washed or used.
• A 3% restocking fee applies to all returns.
• Customers are responsible for the shipping charges both outgoing and incoming.
• For a valid return, a refund will be processed minus the restocking fee and all shipping charges.
• Customers are responsible for shipping the products to our designated warehouse for returns in the original packaging.
• Customers must inform and get pre-authorization for returns to be eligible for a full refund.
• Damaged or used products won’t be accepted as returns.
• If a customer wants to cancel an order after the payment is processed, a 2% order cancellation fee will apply.
• A 3% restocking fee will apply to all refunds once the order is processed and shipped out of our warehouse.
• Some refunds will be issued as store credits depending on the types of returns accepted.
• Returns are only accepted for defective products.

Exchanges:

• No exchanges are accepted.